Policies

Scheduling

We know that your time is valuable, and  we will work hard to accommodate any time constraints you are up against. We ask that you please schedule our services 24 hours in advance of any work being performed. This allows us to adequately schedule resources to give you the most detailed and thorough inspection possible.

Payments

Payments must be made 24 hours after scheduling and are fully refundable if you cancel 48 hours prior to your appointment. We accept all major credit cards using our online payment service. If you are unable to make an online payment, please e-mail us at mark@touchstoneinspections.net or call 971-444-5606 to make alternate arrangements. Once confirmation of payment is received, we will send you digital documents to electronically sign prior to your inspection and/or test.

Refunds/Price Corrections

When scheduling your home inspection, please choose the package that corresponds to your needs. We will contact you within 24 hours to verify the details of the job including the home's square footage and the age of the building. We will then provide you with an accurate invoice for payment. If the property is not as described when the inspection is performed, price adjustments can be made. 

Cancellations

We have a 48 hour cancellation policy. If you cancel any inspection or test more than 48 hours in advance, we will provide you with a full refund of your purchase price. Cancellations made less than 48 hours prior to an inspection and/or test will be subject to a $200.00 late cancellation fee. 

Satisfaction Guarantee

Here at Touchstone Inspections, we stand behind each and every service we provide to our customers. We want you to be completely satisfied with the final product you receive from us. If you are dissatisfied for any reason, let us know so that we can work with you to make it right.